Retrieving a Username or Password

In the event that you forget your username or password, it can be retrieved. Before a password can be retrieved, the following tasks must be performed.

•	Specify a valid mail server, as well as login and password if necessary. See, Configuring Mail Server, Login and Server Password in the Tyler’s Versatrans Integration Service Administrator Utility Guide.

•	Configure the mail server for password recovery. See, Configuring the Mail Server for Password Recover (e-Link) in the Tyler’s Versatrans Integration Service Administrator Utility Guide.

•	Enable user name and password retrieval, see Specifying System Options (e-Link) in the Tyler’s Versatrans Integration Service Administrator Utility Guide.

To retrieve a username:

1.	Launch the software/web browser that you use to access the World Wide Web.

2.	Enter the e-Link URL and go to that address. The e-Link Login dialog displays.

3.	Click username.

4.	Enter your e-mail address and click Send.

5.	Open the email message which contains your username.

To retrieve a password:

1.	Launch the software/web browser that you use to access the World Wide Web.

2.	Enter the e-Link URL and go to that address. The e-Link Login dialog displays.

3.	Click password.

4.	Enter and confirm your e-mail address.

5.

Click

6.	Enter the answer for the security question.

7.

Click

8.	Open the email message which contains your password.